Services

UX Design

In an increasingly digital world, the success of any product or service depends on how well it meets user needs. Our User Experience design services ensure that your digital platforms are intuitive, efficient, and accessible. By combining user research, design expertise, and rigorous testing, we create seamless experiences that enhance usability, improve engagement, and drive business success.

How we can help

Every interaction matters. A poor user experience can lead to frustration, reduced adoption, and lost opportunities. Our UX Design & Testing approach helps businesses:

- Identify and resolve usability issues early
- Improve user satisfaction and engagement
- Ensure accessibility and inclusivity
- Optimise conversion rates and efficiency

By applying industry-leading UX principles, we create solutions that are both user-friendly and aligned with business goals

IdentityE2E

Why Choose Our UX Design & Testing Services?

User-Centred Design (UCD) Approach

We follow a User-Centred Design (UCD) methodology, ensuring that the end-user is at the heart of every design decision. By conducting thorough research, usability testing, and iterative design improvements, we create digital experiences that are intuitive and aligned with real-world needs.

Data-Driven Decision Making

We leverage analytics, heatmaps, A/B testing, and qualitative feedback to refine designs based on real user interactions. This evidence-based approach ensures optimal performance and usability.

Accessibility & Inclusivity

We design for all users, ensuring compliance with WCAG (Web Content Accessibility Guidelines) to make digital platforms usable for people of all abilities.

Cross-Platform Usability

From web applications to mobile apps and enterprise software, we ensure a consistent and seamless experience across all devices and screen sizes.

Proven Industry Expertise

With over a decade of experience working with the UK Government, healthcare, and enterprise clients, we understand the complexities of secure and high-performance digital platforms.

Core Features of Our UX Design & Testing Services

User Research & Persona Development

Understanding your users is key. We conduct interviews, surveys, and behaviour analysis to create detailed user personas that guide design decisions.

Wireframing & Prototyping

Before committing to full development, we create interactive wireframes and prototypes to test and refine user journeys efficiently.

Usability Testing & Iteration

Through real-user testing, A/B experiments, and heuristic evaluations, we identify pain points and continuously refine the user experience.

Accessibility Compliance

We ensure compliance with accessibility standards, making your digital solutions inclusive and legally compliant.

Performance & Interaction Design

Beyond usability, we focus on speed, responsiveness, and interactivity to create engaging and efficient user experiences.

Case Study

Where innovation meets impact. Dive into real-world examples of how we've partnered with clients across diverse industries to deliver cutting-edge, tailored services.

IdentityE2E's team has been incredibly forward-leaning, providing excellent support during our partner negotiations. I trust their advice, expertise, and drive to find solutions to emerging issues. They have been fully committed, consistently being our 'go-to' for late-breaking questions. We are really impressed with their dedication and performance.

Since 2015, IdentityE2E has been a leading AWS Partner, becoming the first UK company to achieve AWS Trusted Secure Enclaves (TSE) Vetted Partner status. As an AWS Advanced Partner, IdentityE2E boasts a skilled team certified in AWS DevOps, Security, SysOps, and more. Their work with the Home Office on the award-winning EBSA Platform demonstrates their expertise in creating highly secure, scalable cloud solutions. AWS values our partnership with IdentityE2E and looks forward to continued collaboration.

IdentityE2E, working with the Home Office and other AWS Partners implemented a highly secure, highly scalable cloud platform - the EBSA Platform - to provide highly available and resilient services. The EBSA platform has won numerous industry awards including the Computer Cloud Excellence Award and the UK IT Industry Best Use of Cloud.

By leveraging the AWS Trusted Secure Enclave (TSE) as its cloud foundation, NATO School Oberammergau (NSO) migrated to Amazon Web Services (AWS) in weeks whilst putting security and resilience at the core its approach. This is a strong example of how customers are able to move at speed, made possible by leveraging AWS' unparalleled experience in working with national security and defence organisations globally, alongside deep AWS expertise from Identity E2E Ltd as an Advanced AWS Partner

IdentityE2E is a highly motivated organisation, focused on helping us to deliver our priorities. Their experienced team understand our motivations, constraints and aspirations and have been a key contributor to the success of our Programme

Number of years experience in the industry

+30
+5%

More than

+30 years

Systems closely involved with (current & historic)

18
+5%

How to Engage Us

At IdentityE2E, we make it easy for clients to engage our services through a variety of procurement frameworks or directly. Whether public sector or private, we ensure that working with us is straightforward, compliant, and efficient.