Cloud Support & Observability
Unlock the full potential of your cloud operations with our premier Cloud Support & Observability services. Delivered by a team of AWS-certified engineers, we harness the power of essential AWS tools like CloudWatch, Security Hub, and CloudTrail, alongside advanced solutions such as CloudCheckr. Together, these tools provide unmatched visibility and robust security, ensuring your cloud environment operates at peak performance and security.
What is Cloud Support & Observability and Why Does a Customer Need It?
In the complex and ever-evolving realm of cloud computing, maintaining a secure, efficient, and high-performing cloud environment is no longer optional—it's essential.
Cloud Support & Observability is your key to unlocking immense value from your cloud investments while safeguarding against potential risks.
Our AWS-certified professionals offer deep, actionable insights into your cloud infrastructure. By integrating sophisticated tools such as AWS Security Hub for centralised security management, CloudTrail for detailed activity tracking, and CloudWatch for performance analytics, we transform intricate cloud data into straightforward, strategic intelligence that is crucial for your operations.
Why is this essential for your cloud strategy?
Effective cloud management directly correlates with your business success.
Whether you manage critical data in healthcare, operate within government sectors, or drive large-scale e-commerce platforms, our services ensure you have the control and oversight needed to excel.
Anticipate and Resolve Issues Promptly
Stay ahead of problems before they disrupt your operations.
Maximise Efficiency
Optimise the use of cloud resources to boost performance and cut unnecessary costs.
Fortify Security
Implement cutting-edge security protocols and real-time threat detection.
Ensure Compliance
Easily adhere to industry standards with automated compliance checks.
Drive Strategic Decisions
Harness the power of data to propel business growth and innovation.
What We Offer
Tailored to meet each customer’s specific needs, our service packages are designed to provide precise support where you need it most:
Monitoring
Continuous Vigilance
Using AWS CloudWatch, we offer around-the-clock monitoring to ensure your infrastructure remains fully operational.
Proactive Issue Detection
With advanced tools like CloudWatch and CloudCheckr, we quickly identify and mitigate potential disruptions.
Performance Optimisation
Our experts continuously analyse your setup to enhance system efficiency and effectiveness.
Cloud Support & Observability Service Tiers
Explore our tailored Cloud Support & Observability service tiers, designed to meet diverse business needs with precision and expertise. From foundational monitoring to comprehensive 24/7 support, each tier is structured to enhance your operational efficiency and security, ensuring you receive exactly the level of service your business requires.
Core
Core Business Hours Support
Available from 9 AM to 5 PM (UK - GMT), Monday to Friday, ideal for businesses needing reliable, essential support.
Responsive Email Support
Expect replies within 24-48 hours for all your queries.
Resource Access
Full access to our comprehensive knowledge base and documentation.
Managed Support Tickets
Benefit from up to 10 support tickets per month, focusing on quality and efficiency.
Essential Troubleshooting
Expert resolution for routine challenges, tailored for small to medium-sized businesses.
Pro
Extended Support Hours
From 7 AM to 9 PM, Monday to Saturday (UK - GMT), to cater to more intensive business needs.
Rapid Email Responses
Shortened response times of 4-8 hours within business hours.
Accessible Phone Support
Direct phone support during busy hours for swift issue resolution.
Enhanced Support Capacity
Handle up to 25 tickets per month, providing deeper and more frequent support.
Advanced Troubleshooting
Comprehensive problem-solving and proactive monitoring for more complex environments.
Ultra
24/7 Comprehensive Support
Access our support anytime, ensuring your business never faces downtime.
Instant Critical Response
Immediate action for urgent issues, prioritising your operational stability.
Unlimited Support Tickets
Freedom to raise issues without restrictions, perfect for high-demand environments.
Personalised Attention
A dedicated support team or account manager familiar with your infrastructure and business needs.
Sophisticated Monitoring and Guidance
Benefit from exhaustive monitoring and expert technical and architectural guidance, crucial for mission-critical and high-security operations.
Case Study
Where innovation meets impact. Dive into real-world examples of how we've partnered with clients across diverse industries to deliver cutting-edge, tailored services.
How to Engage Us
At IdentityE2E, we make it easy for clients to engage our services through a variety of procurement frameworks or directly. Whether public sector or private, we ensure that working with us is straightforward, compliant, and efficient.
